Customer Service/Collection Agent - HVC 09.14.2026 CF

LocateSmarter•Cedar Falls, IA

4d•Onsite

About The Position

As a Collection Associate you will be responsible for assisting consumers to resolve their accounts in a manner that is ethical, legal, professional, timely, and transparent. To succeed, you should enjoy a fast-paced, dynamic, customer service and deadline-oriented environment. CBE provides 3 weeks paid training and supports you every step of the way! Strong Belief in Promote from Within (Your New Career is up to you). All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status or other protected statuses in accordance with applicable federal, state and local laws. Background checks and drug testing required. CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.

Requirements

At least 18 years of age
High School Diploma or GED
9+ months of work history (customer service experience preferred)
Computer and typing skills required
Excellent attendance
Self-starter with great attention to detail
Customer service mindset
Strong communication, persuasion, and negotiation skills
Ability to handle multiple tasks simultaneously
Strong work ethic
A competitive spirit, an unrelenting drive to be the best
Ability to learn new information and integrate processes

Nice To Haves

customer service experience preferred

Responsibilities

Assisting consumers to resolve their accounts in a manner that is ethical, legal, professional, timely, and transparent.
Achieve schedule adherence and compliance expectations.
Meet productivity and call quality standards as set by the company.
Problem solving skills & ability to recommend solutions.