Customer Service Clerk (2nd shift) - EPO-Medicine Campus

Washington University in St. Louis

3d • $16 - $22 • Onsite

About The Position

This position provides customer service during the 2nd shift to students and residents of on-campus housing located at the Core Residence. The Customer Service Clerk answers phone inquiries, has basic computer skills, and ability to be warm, helpful, pleasant, and responsive to guests, neighbors, and residents is critical to the job. This position also performs a variety of tasks to maintain a safe and healthy facility.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Customer Service (1 Year)

Nice To Haves

• Computer Literacy
• Confidentiality
• Customer Service
• Effective Written Communication
• High Reliability
• Interpersonal Communication
• Multitasking
• Organizational Commitment
• Organizing
• Prioritization
• Professional Etiquette
• Professional Integrity
• Property Maintenance
• Property Management Accounting
• Strive for Excellence
• Team-Oriented
• Teamwork
• Verbal Communications
• Workload Planning
• Workload Prioritization

Responsibilities

• Serves in a supporting role for building, grounds, and apartment unit needs, including, but not limited to, maintenance requests, lock-out and security needs, and other issues as they arise.
• Provide customer service for students and residents in the main lobby of Core Housing by maintaining a friendly and alert presence and assisting with accurate information and directions.
• Monitor the phone and CCTV system, answering all calls quickly and courteously. If an emergency occurs, contact Protective Service immediately.
• Maintains building cleanliness according to established facility standards.
• Properly follows and enforces all Fitness guidelines and procedures.
• Performs other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Adult care resources.
• Covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED