Customer Service Representative (2nd shift)

Air Comfort Solutions OKC • Moore, OK

4d • Onsite

About The Position

We are seeking dedicated and empathetic individuals to join our team as Customer Service Representatives. In this role, you will be the backbone of our operations, ensuring customer satisfaction and facilitating the work of our technicians. You will be responsible for making outbound calls for quality checks, scheduling maintenance visits, offering promotions, and handling inbound customer service inquiries. We are looking for problem-solvers who are passionate about helping customers and leaving them with a positive experience.

Requirements

• High School Diploma or GED Equivalent
• 2+ years of proven success in a call center role
• Inbound and outbound call volume experience
• Comfortable with selling our services over the phone
• Exceptional communication/interpersonal skills
• Ability to exercise independent judgment and make appropriate decisions
• Ability to organize and manage multiple tasks accurately
• Commitment to company values
• Basic computer skills
• Reliable & punctual attendance
• Fluent ability to speak, read, and write in the English language
• Must successfully pass a drug test and background check

Nice To Haves

• Service Titan experience
• HVAC, Plumbing, or Electrical experience
• Sales experience

Responsibilities

• Call customers from prior day for quality check
• Call maintenance customers and schedule visits
• Call on customer list to offer promotions
• Follow up on reviews positive and negative
• General inbound customer service

Benefits

• Medical, Prescription, Dental, Vision Insurance
• Disability and Term Life Insurance
• Matching 401(k)
• Paid Holidays
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED