CUSTOMER SVC/CLERK

The Kroger Co.•Prescott, AZ

10d

About The Position

The Customer Service Clerk delivers a high level of service and an excellent customer experience by resolving customer concerns and identifying opportunities to improve operations and the shopping experience. The role demonstrates company values of respect, honesty, integrity, diversity, inclusion, and safety while supporting teamwork and a pleasant working and shopping environment. The position oversees front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiency, customer service, and shrink control. It maintains front-end conditions, ensures prompt and accurate checkout, and trains and coaches associates on front-end policies and procedures. It also performs checkout and bookkeeping tasks, operates checkout equipment, and assists with other front-end functions. The role reinforces food safety, sanitation, and safety requirements and may provide backup coverage for the service operations manager, excluding hiring and discipline.

Requirements

High school diploma or GED.
Six months of related experience or training, or an equivalent combination of education or experience.
Effective interpersonal and customer service skills.
Good math skills, including the ability to add, subtract, multiply, and divide.
Sound judgment and decision-making skills.
Friendly, approachable, outgoing demeanor and ability to work as a team player.
Ability to work in a fast-paced environment.
Good oral and written communication skills.

Nice To Haves

Familiarity with Microsoft Office Word and Excel.

Responsibilities

Resolve customer concerns and identify and communicate opportunities to improve operations and the shopping experience.
Demonstrate company values and work cooperatively to support customer satisfaction and a pleasant working and shopping environment.
Provide friendly, efficient service; greet customers, escort them to products, help with heavy or out-of-reach items, answer questions, resolve issues, and thank them for their business.
Oversee front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiencies, service, and shrink control; maintain front-end cleanliness, maintenance, and sanitation.
Determine work priorities and task lists to maintain adequate front-end conditions.
Ensure prompt, accurate checkout and compliance with company policies and applicable local, state, and federal laws and regulations.
Train, monitor, and coach associates on front-end policies and procedures, including product, tender, and coupon handling, scanning-error procedures, and price checks.
Communicate pricing and signage discrepancies to the pricing coordinator.
Provide backup coverage for the service operations manager in their absence, excluding hiring and discipline.
Maintain knowledge of checkout transaction policies, operations, and bookkeeping; complete voids, refunds, daily exception reports, cash tender pickups, coin canister exchanges, and till and coupon audits according to company standards.
Operate scanners, registers, scales, and check approval machines according to company standards.
Assist with checkout transactions, stocking, bagging, cart collection, and cleaning.
Comply with and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs; identify unsafe conditions, notify store management, and report illegal activity.
Perform the essential job functions with or without reasonable accommodation.