CUSTOMER SVC/CLERK

The Kroger Co.•Surprise, AZ

13d

About The Position

Deliver a high level of service and an excellent customer experience by resolving customer concerns and identifying opportunities to improve operations and the shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety, and work as part of a team to support customer satisfaction and a pleasant working and shopping environment. Oversee front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiencies, excellent service, and shrink control. Maintain front-end cleanliness, maintenance, and sanitation; set work priorities and task lists; and ensure prompt, accurate checkout. Train, monitor, and coach associates on front-end procedures and policies. Maintain thorough knowledge of checkout transactions, operations, and bookkeeping, and provide backup coverage for the Service Operations Manager in their absence, excluding hiring and discipline. Assist with checkout and other front-end functions, including stocking, bagging, cart collection, and cleaning. Operate checkout equipment according to company standards and comply with food safety, sanitation, and safety requirements. Identify unsafe conditions and notify store management, and report illegal activity. The employee must be able to perform the essential job functions with or without reasonable accommodation.

Requirements

High school diploma or GED.
Six months of related experience or training, or an equivalent combination of education or experience.
Effective interpersonal and customer service skills.
Good math skills, including the ability to add, subtract, multiply, and divide.
Sound judgment and decision-making skills.
Friendly, approachable, outgoing demeanor and ability to work as a team player.
Ability to work in a fast-paced environment.
Good oral and written communication skills.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Familiarity with Microsoft Word and Excel.

Responsibilities

Resolve customer concerns and identify opportunities to improve operations and the shopping experience.
Demonstrate company values and teamwork to support customer satisfaction and a pleasant working and shopping environment.
Provide friendly, efficient customer service; greet customers, escort them to products, assist with heavy or out-of-reach items, answer questions, resolve issues, and thank them for their business.
Oversee front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiencies, excellent service, and shrink control.
Maintain front-end cleanliness, maintenance, and sanitation, and determine work priorities and task lists to maintain adequate front-end conditions.
Ensure prompt, accurate customer checkout and that front-end associates follow company policies and applicable local, state, and federal laws and regulations.
Train, monitor, and coach associates on front-end policies and procedures, including product, tender, and coupon handling, scanning-error procedures, and price checks.
Communicate pricing and signage discrepancies to the pricing coordinator.
Provide backup coverage for the Service Operations Manager when absent, excluding hiring and discipline.
Complete voids, refunds, daily exception reports, cash tender pickups, coin canister exchanges, and till and coupon audits according to company standards.
Operate scanners, registers, scales, and check approval machines according to company standards.
Assist with front-end functions such as checkout transactions, stocking, bagging, cart collection, and cleaning.
Follow and reinforce food safety, sanitation, and safety requirements; identify unsafe conditions and notify store management; report illegal activity.