CUSTOMER SVC/CLERK

The Kroger Co.•Windsor, CO

About The Position

The Customer Service Clerk delivers a high level of service and an excellent customer experience by resolving customer concerns, identifying opportunities to improve operations and the shopping experience, and demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The role works collaboratively to promote customer satisfaction and a pleasant working and shopping environment. The position oversees front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiency, service, and shrink control. It maintains front-end cleanliness and sanitation, prioritizes tasks, supports accurate checkout, and trains and coaches associates on front-end policies and procedures. The clerk also performs checkout and bookkeeping tasks, operates front-end equipment, assists with other front-end functions, and reinforces food safety and safety requirements. The role provides backup coverage for the Service Operations Manager in their absence, excluding hiring and discipline.

Requirements

High school diploma or GED.
Six months of related experience or training, or an equivalent combination of education or experience.
Effective interpersonal and customer service skills.
Good math skills, including the ability to add, subtract, multiply, and divide.
Sound judgment and decision-making skills.
Friendly, approachable, outgoing demeanor and ability to work as a team player.
Ability to work in a fast-paced environment.
Good oral and written communication skills.

Nice To Haves

Familiarity with Microsoft Word and Excel.

Responsibilities

Resolve customer concerns and identify and communicate opportunities to improve operations and the shopping experience.
Demonstrate company values and teamwork to support customer satisfaction and a pleasant working and shopping environment.
Provide friendly, efficient customer service; greet customers, escort them to products, assist with heavy or out-of-reach items, anticipate needs, answer questions, resolve issues promptly, and thank customers.
Oversee front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiencies, excellent service, and shrink control.
Maintain front-end cleanliness, maintenance, and sanitation; determine work priorities and task lists to maintain adequate front-end conditions.
Ensure prompt and accurate checkout and compliance with company policies and applicable local, state, and federal laws and regulations.
Train, monitor, and coach associates on front-end policies and procedures, including product, tender, and coupon handling, scanning errors, and price checks to reduce shrink and waste.
Communicate pricing and signage discrepancies to the pricing coordinator.
Provide backup coverage for the Service Operations Manager when absent, excluding hiring and discipline.
Maintain knowledge of checkout transaction policies, procedures, operations, and bookkeeping; complete voids, refunds, daily exception reports, cash tender pickups, coin canister exchanges, and till and coupon audits according to company standards.
Operate scanners, registers, scales, and check approval machines according to company standards.
Assist with checkout transactions, stocking, bagging, cart collection, and cleaning.
Comply with and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management; report illegal activity.
Perform the essential job functions with or without reasonable accommodation.