CUSTOMER SVC/CLERK

The Kroger Co.•Alamosa, CO

11d•$18 - $24

About The Position

The Customer Service Clerk delivers a high level of service and an excellent customer experience by addressing customer concerns, identifying opportunities to improve operations and the shopping experience, and demonstrating the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports teamwork and a pleasant working and shopping environment through friendly, efficient interactions and assistance throughout the store. The position oversees front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiency, customer service, and shrink control. It maintains front-end cleanliness, maintenance, and sanitation; establishes work priorities; supports accurate checkout; and trains and coaches associates on front-end policies and procedures. The clerk also handles checkout and bookkeeping tasks, operates checkout equipment, assists with other front-end functions, reinforces safety and food-safety requirements, and provides backup coverage for the Service Operations Manager in their absence, excluding hiring and discipline.

Requirements

High school diploma or GED.
Six months of related experience or training, or an equivalent combination of education or experience.
Effective interpersonal and customer service skills.
Good math skills, including the ability to add, subtract, multiply, and divide.
Sound judgment and decision-making skills.
Friendly, approachable, outgoing demeanor and ability to work as a team player.
Ability to work in a fast-paced environment.
Good oral and written communication skills.

Nice To Haves

Familiarity with Microsoft Word and Excel.

Responsibilities

Demonstrate teamwork and company values to support customer satisfaction and a pleasant working and shopping environment.
Provide friendly, efficient customer service by showing sincerity, patience, and respect, and thanking customers for their business.
Greet customers throughout the store and assist them by escorting them to products, loading or unloading heavy items, and retrieving out-of-reach items.
Anticipate customer needs, answer questions, and resolve issues promptly to strengthen customer loyalty.
Identify and communicate opportunities to improve operations and the shopping experience.
Oversee front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiency, service, and shrink control.
Maintain front-end cleanliness, maintenance, and sanitation; determine work priorities and task lists to maintain adequate front-end conditions.
Ensure prompt, accurate checkout and associate compliance with company policies and applicable local, state, and federal laws and regulations.
Train, monitor, and coach associates on front-end policies and procedures, including product, tender, and coupon handling, scanning-error procedures, and price checks.
Communicate pricing and signage discrepancies to the pricing coordinator.
Provide backup coverage for the Service Operations Manager in their absence, excluding hiring and discipline.
Maintain knowledge of checkout transaction policies, procedures, operations, and bookkeeping; complete voids, refunds, daily exception reports, cash tender pickups, coin canister exchanges, and till and coupon audits according to company standards.
Operate checkout equipment, including scanners, registers, scales, and check approval machines, according to company standards.
Assist with front-end functions, including checkout transactions, stocking, bagging, cart collection, and cleaning.
Comply with and reinforce food-safety, sanitation, and safety regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management; report illegal activity.
Perform the essential job functions with or without reasonable accommodation.