CUSTOMER SVC/CLERK

The Kroger Co.•Oak Creek, WI

13d

About The Position

Deliver a high level of service and an excellent customer experience by resolving customer concerns, identifying opportunities to improve operations and the shopping experience, and demonstrating the company's values of respect, honesty, integrity, diversity, inclusion, and safety. Work as part of a team to promote customer satisfaction and a pleasant working and shopping environment. Oversee front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiencies, excellent service, and shrink control. Maintain front-end cleanliness, maintenance, and sanitation; set work priorities and task lists; ensure prompt and accurate checkout; and train, monitor, and coach associates on front-end policies and procedures. Provide backup coverage for the service operations manager when absent, excluding hiring and discipline. Perform checkout and bookkeeping duties, including voids, refunds, exception reports, cash tender pickups, coin canister exchanges, and till and coupon audits. Operate checkout equipment according to company standards and assist with checkout, stocking, bagging, cart collection, and cleaning. Follow and reinforce food safety, sanitation, and safety requirements, report unsafe conditions to store management, and report illegal activity. The essential job functions must be performed with or without reasonable accommodation.

Requirements

High school diploma or GED.
Six months of related experience or training, or an equivalent combination of education or experience.
Effective interpersonal and customer service skills.
Good math skills, including the ability to add, subtract, multiply, and divide.
Sound judgment and decision-making skills.
Friendly, approachable, outgoing demeanor and ability to work as a team player.
Ability to work in a fast-paced environment.
Good oral and written communication skills.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Familiarity with Microsoft Word and Excel.

Responsibilities

Demonstrate teamwork and company values to support customer satisfaction and a pleasant working and shopping environment.
Provide friendly and efficient service, treating customers with sincerity, patience, and respect and thanking them for their business.
Greet customers throughout the store and assist them by escorting them to products, loading or unloading heavy items, and retrieving out-of-reach items.
Anticipate customer needs, answer questions, and resolve issues promptly to strengthen customer loyalty.
Oversee front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiencies, service, and shrink control.
Maintain front-end cleanliness, maintenance, and sanitation, and determine work priorities and task lists to maintain adequate front-end conditions.
Ensure prompt, accurate checkout and compliance with company policies and applicable local, state, and federal laws and regulations.
Train, monitor, and coach associates on front-end policies and procedures, including product, tender, and coupon handling; scanning-error procedures; and price checks.
Communicate pricing and signage discrepancies to the pricing coordinator.
Provide backup coverage for the service operations manager in their absence, excluding hiring and discipline.
Maintain knowledge of checkout transaction policies and procedures, operations, and bookkeeping; complete voids, refunds, daily exception reports, cash tender pickups, coin canister exchanges, and till and coupon audits according to company standards.
Operate scanners, registers, scales, and check approval machines according to company standards.
Assist with checkout transactions, stocking, bagging, cart collection, and cleaning.
Comply with and reinforce food safety, sanitation, and safety regulations and procedures; identify unsafe conditions and notify store management; report illegal activity.