Clerk, Customer Service

Canadian National Institute for the Blind • Barrie, ON

8d

About The Position

To assist with the planning and operations of CNIB SmartLife Centres, including support with product demonstrations and assisting with sales, training and tech programming. The position entails, but is not limited to the following responsibilities: Welcoming and greeting people entering the SmartLife Centre, assisting with daily consumer transactions such as answering consumer inquiries, scheduling and managing consumer consultations for SmartLife Solutions. Assists with processing consumer payment transactions through CNIB’s Point-of-Sale System, triaging and aiding in troubleshooting defective products with consumers. Support managing inventory, re-ordering, stock, and fulfilling customer orders. Assists with in-person and virtual product demonstrations for high and low-tech SmartLife products. Assists with in-person and virtual technology training for devices such as cell phones, tablets, apps and accessibility features. Assists customers with completing transactions in-person, online and over the phone. Support with processing orders and collecting payments for client’s accessing products through external funding sources. Provide information to clients, customers, and members of the general public about CNIB products and services. Perform other duties as required. Administrative responsibilities in support of in-person inquiries involving CNIB programs, Smart Life, Mobile Hub, Services, and Events. Communicates with key internal and external stakeholders. Participates in team meetings and other activities as required. Promotes and understanding and awareness of CNIB programs, events, services, and vision health through customer service and partnering community agencies. Works under the general direction of established processes and listens to instructions constructively. Ability to provide timely and creative solutions and recommends process improvements. Excellent interpersonal and organization skills. Ability to organize and prioritise workload demands within time constraints. Possess a resourceful, adaptive, and self-motivated aptitude. Ability to communicate effectively with clients with limited technical aptitude. This position works with private and confidential material. The ability to execute essential duties with limited supervision when required.

Requirements

• Well developed interpersonal and communications skills
• Proficient with the Microsoft Office Suite (Word, Excel, Outlook)
• Basic understanding of screen-readers and assistive software
• Ability to work independently and as part of a team
• Professional attitude, self starter and flexible
• Experience in customer service and working with the general public.

Nice To Haves

• University or community college student preferred.
• Related Fields of Study include social services, disability studies, administration, communications, technology, customer service or equivalent work experience

Responsibilities

• Welcoming and greeting people entering the SmartLife Centre
• Assists with SmartLife Center daily consumer transactions such as answering consumer inquiries, scheduling and managing consumer consultations for SmartLife Solutions.
• Assists with processing consumer payment transactions through CNIB’s Point-of-Sale System, triaging and aiding in troubleshooting defective products with consumers
• Support managing inventory, re-ordering, stock, and fulfilling customer orders.
• Assists with in-person and virtual product demonstrations for high and low-tech SmartLife products.
• Assists with in-person and virtual technology training for devices such as cell phones, tablets, apps and accessibility features
• Assists customers with completing transactions in-person, online and over the phone.
• Support with processing orders and collecting payments for client’s accessing products through external funding sources.
• Provide information to clients, customers, and members of the general public about CNIB products and services.
• Perform other duties as required.
• Administrative responsibilities in support of in-person inquiries involving CNIB programs, Smart Life, Mobile Hub, Services, and Events.
• Communicates with key internal and external stakeholders
• Participates in team meetings and other activities as required
• Promotes and understanding and awareness of CNIB programs, events, services, and vision health through customer service and partnering community agencies.
• Works under the general direction of established processes and listens to instructions constructively.
• Ability to provide timely and creative solutions and recommends process improvements.
• Ability to organize and prioritise workload demands within time constraints.
• Possess a resourceful, adaptive, and self-motivated aptitude.
• Ability to communicate effectively with clients with limited technical aptitude
• This position works with private and confidential material.
• The ability to execute essential duties with limited supervision when required.

Benefits

• CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodation at any stage of the hiring process

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees