Customer Service Clerk
About The Position
R+L Carriers is seeking a Customer Service Representative to work at their Lakeland, FL Service Center. The CSR is responsible for maintaining a positive relationship with customers and to assist customers and other R & L employees in tracking and monitoring freight movement. Our CSR’s use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives. This includes daily freight tracing with customers, assisting other terminals in freight related issues, and performing other related duties as assigned. R+L Carriers is a family owned, privately held transportation company founded in 1965. Their business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating employees and customers with respect and honesty, believing each employee contributes directly to the Company’s growth and success. They believe customers select them because of the efforts of their employees. R+L Carriers Shared Services, LLC and its subsidiary companies provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. They will provide reasonable accommodations to allow an applicant to participate in the hiring process if requested. Applicants may exclude information that would disclose or otherwise reference protected statuses. The application is considered current for ninety (90) days only, after which reapplication is necessary.
Requirements
- Strong communication/telephone skills
- Able to work in a fast-paced environment
- Strong critical thinking skills
- Ability to deal with potentially stressful situations
- General office and customer service experience
- Basic knowledge or Windows, Outlook and other Microsoft products
- Ability to type 30+ WPM
Nice To Haves
- 2+ years of experience as a clerk or similar role in a fast pace environment
- Freight logistics experience
Responsibilities
- Maintaining a positive relationship with customers
- Assist customers and other R & L employees in tracking and monitoring freight movement
- Use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives
- Daily freight tracing with customers
- Assisting other terminals in freight related issues
- Performing other related duties as assigned
Benefits
- 1 week of vacation after 90 days of employment
- Excellent benefits package that includes our very own employee resorts
- Medical/Dental/Vision Insurance
- 401(k) Retirement Plan with company matching contributions
- Paid Vacation & Holidays
- Vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
