Customer Service Clerk

R+L • Tallahassee, FL

4h • Onsite

About The Position

R+L Carriers is seeking a Customer Service Representative to work at their Lakeland, FL Service Center. The CSR is responsible for maintaining a positive relationship with customers and assisting them and other R & L employees in tracking and monitoring freight movement. CSRs utilize customer retention techniques to ensure customers feel valued and listened to, resolve their issues, and promote company goals and objectives. This includes daily freight tracing with customers, assisting other terminals with freight-related issues, and performing other assigned duties. R+L Carriers is a family-owned, privately held transportation company founded in 1965, specializing in the transportation and distribution industry, aiming to provide superior service through efficient administration and innovative thinking. The company values treating employees and customers with respect and honesty, believing that each employee contributes directly to the company’s growth and success.

Requirements

• Strong communication/telephone skills
• Able to work in a fast-paced environment
• Strong critical thinking skills
• Ability to deal with potentially stressful situations
• General office and customer service experience
• Basic knowledge or Windows, Outlook and other Microsoft products
• Ability to type 30+ WPM

Nice To Haves

• 2+ years of experience as a clerk or similar role in a fast pace environment
• Freight logistics experience

Responsibilities

• Maintaining a positive relationship with customers
• Assisting customers and other R & L employees in tracking and monitoring freight movement
• Using customer retention techniques to ensure customers feel valued and listened to
• Resolving customer issues
• Promoting company goals and objectives
• Daily freight tracing with customers
• Assisting other terminals in freight related issues
• Performing other related duties as assigned

Benefits

• 1 week of vacation after 90 days of employment
• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan with company matching contributions
• Paid Vacation & Holidays
• Vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees