(NEX LITTLE CREEK) - CUSTOMER SERVICE CLERK

NEXCOM•Virginia Beach, VA

About The Position

The Customer Service Clerk performs a variety of duties supporting NEX internal and external customer service operations. Working as part of a sales team, the clerk provides service intended to anticipate and exceed customer expectations. The role includes greeting customers, handling service and sales transactions, explaining store policies, and resolving customer issues within the clerk’s authority. The clerk also supports merchandise and inventory processes, communicates with coworkers and supervisors, and helps train new associates as assigned.

Requirements

One year of responsible clerical, office, or retail sales store experience of any kind, demonstrating the ability to perform satisfactorily in the position.
College, university, or junior college study above the high school level may substitute for experience at a rate of one-half academic year of study for six months of experience.

Responsibilities

Greet customers and provide specialized services.
Perform customer transactions quickly, efficiently, and professionally.
Provide layaway services and explain layaway policies and requirements.
Process refunds, merchandise exchanges, and price adjustments in accordance with NEX policy.
Take and place customer special orders, calculate costs, collect required deposits, place orders promptly, follow up with the applicable Buyer Vendor, and update customers about delivery and order status.
Assist customers with opening NEXCARD accounts by providing applications and basic program information, and answer account questions such as those about available balances and credit limits.
Learn and follow NEX store policies, including Richter Merchandising System functions and procedures for merchandise returns, price matching, and check cashing.
Resolve customer problems and complaints consistently, tactfully, and intelligently, referring nonroutine issues to an authorized higher-level associate.
Interact professionally and in a friendly manner with customers and coworkers, follow dress and uniform standards, and support sales team members.
Communicate information to customers knowledgeably and legibly, follow up on commitments, complete the details of the sales encounter, and thank customers for their patronage.
Review stock assortments and regularly communicate customer preferences, needs, problems, and potential assortment changes to a supervisor or store manager.
Participate in department meetings and exchange ideas about customer service, job performance, and achieving department sales goals.
Perform cash register transactions, including cash, charge, check, layaway, and gift certificate transactions, accurately and in accordance with procedures.
Shop the competition to learn about commercial retail sales, events, policies, and practices.
Inform customers about upcoming sales events and Navy Exchange services such as gift wrapping, engraving, delivery, and gift certificates.
Maintain awareness in assigned areas and provide excellent service to internal and external patrons to deter theft.
Accurately and completely prepare paperwork related to merchandise inventory and movement, price adjustments, customer returns, and cash register operations.
Assist with training new associates in store programs and policies as assigned.
Perform other related duties as assigned.