(NEX LITTLE CREEK) - SUPERVISORY CASHIER CHECKER

NEXCOM•Virginia Beach, VA

About The Position

The Supervisory Cashier Checker supervises front-end register and refund functions and assists in developing related operating policies and procedures. The role oversees scheduling, staffing, training, and performance management; ensures associates understand store promotions and procedures; and helps maintain front-end equipment. It also handles customer refunds, returns, and complaints, ensures relevant paperwork is accurate and complete, and provides customer service in accordance with store policies and NEX dress and uniform standards. The position performs Cashier Checker duties as needed, recommends improvements, and carries out other related duties as assigned.

Requirements

At least 1 year of responsible experience in clerical office or retail sales store work, demonstrating the ability to perform satisfactorily in the position.
At least 1.5 years of progressively responsible retail sales experience performing duties that constitute the principal work of the position.
College, university, or junior college study above the high school level may substitute for experience at a rate of one-half academic year of study for 6 months of experience.
Specialized experience may be substituted for required general experience at any level.
Demonstrated through work experience or training the possession or potential to develop qualities of successful supervision.

Responsibilities

Supervise front-end register and refund desk functions, including scheduling, staffing, training, and performance management.
Ensure associates are aware of store promotions, policies, procedures, and programs.
Ensure front-end equipment, including cash registers, is available and properly maintained.
Schedule and/or conduct training on store policies and systems, including Richter Merchandising System functions and operation, cash handling, cash register operation, merchandise returns, price matching, and check cashing.
Handle customer refunds, returns, and complaints tactfully and efficiently, applying store policies consistently to support customer satisfaction.
Ensure paperwork associated with merchandise inventory movement, price adjustments, customer returns, and cash register operation is accurate and complete.
Interact with customers and coworkers in a friendly and professional manner, comply with NEX dress codes and uniform standards, and support sales team members.
Communicate with customers knowledgeably and legibly.
Perform Cashier Checker duties as necessary.
Make recommendations for improvement.
Perform other related duties as assigned.