Customer Service - Capital Equipment Sales Support

Natus

10d•$21 - $22•Remote

About The Position

FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro.

Requirements

1-2 Years of experience in a customer service, ideally with capital equipment and/or in sales environment for international customers
Experience of supporting customers via phone and email.
Strong interpersonal and communication skills
Can demonstrate good problem solving skills
Experience of working with Salesforce or similar EBS system
Strong cross functional communication, including Sales, Finance, Logistics and Manufacturing Operations teams
Ability to work independently and as part of a team
Proficiency in MS Office suite

Responsibilities

Receive, verify order information for accuracy and completeness, enter orders into database and process orders for the organization.
Provide order confirmations to customers.
Respond to customer inquiries and requests via phone, email, or chat regarding prices, shipping dates, and/or any anticipated delays.
Contact appropriate parties to clarify orders and obtain additional information.
Answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders over the phone when necessary, and may manage web-based ordering, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.