Customer Service Call Representative- Meridian,ID

Waste Connections•Ada, MN

5d•Onsite

About The Position

Hardin Sanitation, a Waste Connections company, is looking for a high-energy, detail-oriented Customer Service Representative to join the team in Meridian, ID! This role involves answering a high volume of incoming calls, responding to voicemails and emails, providing information about company services and rates, processing payments, and resolving customer disputes. The representative will also be responsible for initiating, stopping, or changing services, accurately documenting customer communications, preparing and posting work orders, and managing a cash till. Proficiency in computer systems, including MS Word and Excel, is essential. The role requires working in a fast-paced environment while maintaining a high level of detail and the ability to work independently and collaboratively.

Requirements

2 years of Customer Service experience in a high call volume atmosphere.
Arithmetic skill needed to calculate rate adjustments for discounted or partial service.
Knowledge and skill to accurately input into a computer, including ten key entry, work order, billing and credit posting information.
Typing and 10-key skills are required.
Excellent organization and communication skills.
Ability to analyze and solve problems.
Gather data, compile information, and prepare reports.

Nice To Haves

Experience with MS Word, Excel, and Email preferred.
Bilingual applicants receive an additional $0.50/hour.

Responsibilities

Answers high volume incoming calls from customers.
Responds to voicemail & email inquiries from customers.
Provides information to the public regarding company services and rates.
Receives cash and electronic payments from customers.
Work in conjunction with other departments to resolve customer disputes.
Communicate with customers and complete orders such as starting, stopping, or changing service.
Accurately record & document communications with customers.
Prepare customer work orders, posts those orders to customer accounts, and assures timely communication of work orders to drivers.
Determine charges for service requested, take payments, prepare change, and manage the cash till.
Effectively navigate company specific computer operational systems.
Welcome and help walk-in customers at the front desk
Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
Work in a fast-paced environment while maintaining high levels of detail.
Various office tasks in other areas as needed.
Start tasks on your own, work well by yourself and with others.