Customer Service/ Call Center Representative

DARCARS Automotive Group • Englewood, NJ

1d

About The Position

DARCARS Automotive Group is hiring a Customer Service / Call Center Representative to connect the service department with customers. The role handles incoming service calls, schedules appointments, provides service-related information, and supports customers throughout their service experience. The position offers training and opportunities for career growth. Duties may also include other responsibilities assigned by a supervisor.

Requirements

• Excellent phone etiquette and communication skills.
• A positive, patient attitude and active listening skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer skills.

Nice To Haves

• Experience in a call center or customer service role.
• Automotive experience.

Responsibilities

• Answer a high volume of incoming service calls promptly and professionally.
• Schedule service appointments based on customer needs.
• Make outbound appointment confirmations, reminders, and campaign calls.
• Provide accurate information about services, pricing, wait times, and warranties.
• Assist customers with inquiries and help ensure a seamless service experience.
• Maintain a friendly and professional demeanor.
• Follow other instructions and perform other duties and responsibilities as requested by a supervisor.

Benefits

• Comprehensive benefits plan including 401(k).
• Employee discounts on vehicle purchases, parts, and service repairs.
• Dynamic and supportive team and training environment.
• Opportunities for career growth within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed