Call Center Customer Service Representative

Veolia•Teaneck, NJ

About The Position

The Call Center Customer Service Representative performs assigned tasks within established procedures across various phases of Customer Service Operations. The role handles customer inquiries through inbound and outbound calls and other communication channels, including company websites, chats, and email. Work includes addressing billing and other customer issues, updating customer accounts and systems, processing customer-provided meter readings, and maintaining professional interactions with internal and external customers. The representative uses multi-screen monitors, company systems, devices, and software applications, and may assist higher-classification employees or perform other similar or less skilled work as assigned.

Requirements

High school diploma or GED.
Experience in a call center environment.
Ability to multitask.
Good verbal and written communication skills.
Ability to sit for extended periods.
Auditory acuity.
Strong problem-solving skills and ability to independently follow through on tasks and projects.
Pass an entry-level test.
Ability to lift up to 30 pounds.

Responsibilities

Use multi-screen monitors in the daily processing of customer inquiries.
Respond to customer inquiries through inbound calls, outbound calls, websites, chats, email, and other communication methods.
Address customer billing and other issues.
Prepare source documents and update systems to change customer accounts, including amending or adjusting consumption and revenue.
Record and process meter readings supplied by customers.
Maintain professional interactions with internal and external customers and departments.
Operate company systems, devices, and software applications.
Perform other similar or less skilled work as assigned.
Assist employees of a higher classification as assigned.