Customer Service/ Call Center Representative

DARCARS Automotive Group•Mount Kisco, NY

About The Position

DARCARS Automotive Group is hiring a Customer Service / Call Center Representative to serve as a link between the service department and customers. The role involves handling incoming and outgoing service calls, scheduling appointments, providing service information, and helping customers have a seamless service experience. The company describes the position as an opportunity for career growth and provides training in a supportive team environment. The employee may also be asked by a supervisor to follow other instructions and perform additional duties and responsibilities. Employment is at-will and subject to termination if dealership rules and regulations are violated. DARCARS Automotive Group is an equal opportunity employer and drug-free workplace.

Requirements

Excellent phone etiquette and communication skills.
A positive, patient attitude and active listening skills.
Experience in a call center or customer service role.
Ability to multitask and stay organized in a fast-paced environment.
Basic computer skills.

Nice To Haves

Automotive experience.

Responsibilities

Answer high volumes of incoming service calls promptly and professionally.
Schedule service appointments based on customer needs.
Make outbound appointment confirmation, reminder, and campaign calls.
Provide accurate information about services, pricing, wait times, and warranties.
Assist customers with inquiries and ensure a seamless service experience.
Maintain a friendly and professional demeanor.
Perform other duties and responsibilities as requested by a supervisor.