Customer Service Automation Intern

Tetra Pak•Denton, TX

1d•Onsite

About The Position

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen. We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet. Internship Program 2027 As part of the Tetra Pak Internship Program, you'll gain hands-on experience through meaningful projects that contribute to our purpose of making food safe and available, everywhere. From day one, you'll be empowered to apply your knowledge, share your ideas, and collaborate with colleagues in an innovative and inclusive environment that values diverse perspectives. You'll be supported by a dedicated mentor, a strong professional network, and a structured onboarding program designed to help you succeed. Through continuous learning and real-world experience, you'll develop valuable skills, grow both personally and professionally, and discover the impact you can make as part of a global organization committed to protecting food, people, and the planet. We are offering two (2) different internships focused on Customer Service Automation based in Denton, TX. Start Date: May 31, 2027 Salary Range: $22-$25/hour The duration of the Internship depends on the position, as specified below. Tetra Pak is not sponsoring work visas, relocation, or housing for these positions.

Requirements

Suggested majors: Business Administration, Data Analytics, Supply Chain Management, Management Information Systems, Industrial Engineering, Operations Management, Customer Experience.
Availability for internship: May 31, 2027 – April 28, 2028 , graduation must be after the internship has ended.
Availability of working onsite for 8 hours a day (40 hours/week) during the summer (part-time up to 20 hours/week during the school year).
Suggested majors: Business Administration, Data Analysis, Business Analytics, Accounting, Economics
Curiosity and eagerness to learn
Love for collaboration and teamwork
Availability for internship: May 31, 2027 – April 28, 2028 , graduation has to be after the internship has ended.
Availability of working onsite for 8 hours a day (40 hours/week) during the summer (part-time up to 20 hours/week during the school year).

Nice To Haves

Some experience in automation tools, reporting, or process improvement will be preferred.
Knowledge of Microsoft Power Platform or Power BI (complementary training will be provided).
Customer Service knowledge or interest in developing Front Office Customer Service Representative (FO CSR) skills will also be important.
Experience with Excel VBA, Power BI, power Automate, SQL or Python is a plus

Responsibilities

Learn the team's day-to-day activities, identify automation opportunities, and help implement them.
Provide operational support like data handling, process improvements, and automation solutions that enhance team performance.
Help the team by automating daily processes to make operational workflows more productive.
Develop reports to support the team in managing their accounts.
Support the team in day-to-day activities such as creating quotations, opening service requests, and more.
Identify repetitive or manual tasks within the team and propose automation solutions.
Prepare documentation for automation processes and deliver basic training to end users.
Supporting the team in day-to-day activities.