Customer Service Associate

Walgreens•Lawrence, KS

About The Position

The Customer Service Associate delivers a distinctive, friendly, and efficient customer experience. The role includes greeting and assisting customers and patients, answering questions, resolving issues, recommending products, and operating a cash register. Associates also support store operations through merchandising, inventory, product displays, stock rotation, asset protection, compliance with laws governing regulated products, and maintenance of a clean and orderly store. Additional duties include serving customers in the photo area, fulfilling web pickup orders, completing assigned tasks, and attending required training. The position requires English fluency except in Puerto Rico and willingness to work a flexible schedule, including evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, answer questions, and resolve issues.
Model and share customer-service best practices, including courteous interpersonal habits and proactive service.
Provide courteous, friendly, fast, and efficient checkout service.
Recommend products, trade-up items, and companion items.
Operate an assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges as needed.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow company asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcohol and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
Maintain working knowledge of store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders through Picture Care Plus, including picking items and delivering orders to customers at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.