Customer Service Associate

Walgreens•Albuquerque, NM

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience. The associate operates an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. The role also supports store operations, merchandising, inventory, photo services, online pickup orders, and store maintenance while complying with company policies and procedures. The associate attends training and completes assigned learning activities. This position requires fluency in reading, writing, and speaking English except in Puerto Rico, and a willingness to work a flexible schedule that includes evenings and weekends. Six months of retail experience and prior Walgreens experience are preferred.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Fluency in reading, writing, and speaking English (except in Puerto Rico).

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer service best practices, including courteous interpersonal habits and proactively identifying and meeting customer needs.
Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
Operate an assigned cash register; collect cash and distribute change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed by the store manager or shift leader.
Follow asset protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock out-of-stock items.
Use store systems and equipment as needed.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders in Picture Care Plus, then deliver orders to customers when they arrive at the store.
Maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other assigned tasks.
Attend training and complete PPLs requested by a manager or assigned by corporate.