Customer Service Associate (Part Time, Flexible Schedule)

Adams Fairacre Farms•Middletown, NY

10d

About The Position

The Customer Service Associate provides friendly, knowledgeable assistance to customers and employees in person and over the phone. The role helps maintain Adams’ reputation for helpful service and supports office operations, cash handling, and customer purchases and returns. Team members are expected to treat customers and coworkers with respect, work collaboratively, and reflect Adams’ service culture and values. The position requires using office software and point-of-sale systems, maintaining an organized office, and communicating effectively with customers, employees, and managers. Working conditions include remaining stationary for the duration of a shift, moving and positioning items weighing up to 25 pounds, repetitive hand and wrist motions, and occasionally using a stepstool, stepladder, or ladder. The role may also involve working in tight or confined spaces. This is a part-time position. The listed pay range is $16.25–$22.75 per hour. Benefits described as available for applicable roles include medical, dental, and vision coverage, voluntary benefits such as pet insurance, paid time off, holiday pay, flexible pay schedules through DailyPay, and an employee discount.

Requirements

Excellent verbal and written communication skills.
Ability to move, adjust, and position items weighing up to 25 pounds.
Ability to remain in a stationary position for the duration of a shift.
Ability, when necessary, to ascend and descend a stepstool, stepladder, and/or ladder.
Ability to perform repetitive motions involving the wrists, hands, and/or fingers for the duration of a shift.
Ability to communicate with others to exchange information.
Ability to move into different positions to accomplish tasks in varied environments, including tight and confined spaces.
Ability to learn and operate Adams’ point-of-sale systems.
Willingness to learn and demonstrate Adams’ culture and values.
Willingness to work collaboratively and communicate with coworkers and managers.
Enthusiasm, positivity, and/or knowledge about Adams’ products and quality.

Responsibilities

Accurately count, set up, and distribute tills.
Process and reconcile cashier and department cash drawers using the office software system.
Answer phone calls and transfer them to other departments when necessary.
Prepare and process beginning- and end-of-day deposits.
Assist customers and employees with purchases or returns at the window.
Refill and maintain office supplies.
Learn and use the register point-of-sale system and return-processing procedures.
Become familiar with the store layout and the locations of different items.
When assigned, write checks, process and distribute petty cash, and sort incoming mail for all departments.
Provide excellent customer service to customers and employees.
Maintain a clean and organized office.
Work collaboratively and communicate with coworkers and managers.