Customer Service Associate (Part Time, Flexible Schedule)
About The Position
The Customer Service Associate provides friendly, knowledgeable assistance to customers and employees in person and over the phone, helping uphold Adams’ commitment to quality products and service. The role supports office operations, including cash handling, deposits, phone calls, customer purchases and returns, and maintaining office supplies and organization. The associate is expected to treat customers and coworkers with courtesy, communicate and collaborate with the team, and learn Adams’ culture, values, products, and point-of-sale systems. Duties may vary based on business needs, and additional responsibilities may be assigned.
Requirements
- Excellent verbal and written communication skills.
- Ability to learn and operate Adams’ point-of-sale systems.
- Willingness to work collaboratively and communicate with a team of coworkers and managers.
- Willingness to learn and demonstrate Adams’ culture and values.
- Ability to provide friendly service and exhibit enthusiasm, positivity, and/or knowledge about Adams’ products and quality.
- Ability to consistently move, adjust, and position items weighing up to 25 pounds.
- Ability to remain in a stationary position for the duration of a shift.
- Ability, when necessary, to ascend and descend a stepstool, stepladder, and/or ladder.
- Ability to perform repetitive motions involving the wrists, hands, and/or fingers for the duration of a shift.
- Ability to communicate with others to exchange information.
- Ability to move into different positions to accomplish tasks in various environments, including tight and confined spaces.
Responsibilities
- Accurately count, set up, and distribute tills.
- Process and reconcile cashier and department cash drawers using the office software system.
- Answer phone calls and transfer them to other departments when necessary.
- Prepare and process beginning- and end-of-day deposits.
- Assist customers and employees with purchases or returns at the window.
- Refill and maintain the office and its necessary supplies.
- Learn and use the register POS system and the steps for processing returns.
- Learn the store layout and the locations of different items.
- When assigned, write checks, process and distribute petty cash, and sort incoming mail for all departments.
- Provide excellent customer service to customers and employees.
- Maintain a clean and organized office space.
- Communicate and collaborate with coworkers and managers.
Benefits
- Competitive compensation
- Medical coverage for applicable roles
- Dental coverage for applicable roles
- Vision coverage for applicable roles
- Voluntary benefits such as pet insurance
- Paid time off
- Holiday pay
- Flexible pay schedules with DailyPay
- Employee discount
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
