Customer Service Associate (Part Time, Flexible Schedule)
About The Position
The Customer Service Associate provides friendly, knowledgeable assistance to customers and employees in person and over the phone, helping uphold Adams’ reputation for helpful service and quality products. The role supports office operations by handling cash drawers and deposits, assisting with purchases and returns, answering and routing calls, and maintaining office supplies and organization. Depending on assignment, the associate may also write checks, process and distribute petty cash, and sort incoming departmental mail. Team members are expected to treat customers and coworkers with respect, work collaboratively, and demonstrate Adams’ culture and values.
Requirements
- Excellent verbal and written communication skills.
- Ability to learn and operate Adams’ point-of-sale systems.
- Willingness to learn and demonstrate Adams’ culture and values.
- Willingness to work collaboratively and communicate with a team of coworkers and managers.
- Ability to move, adjust, and position items weighing up to 25 pounds.
- Ability to remain in a stationary position for the duration of the shift.
- When necessary, ability to ascend and descend a stepstool, stepladder, and/or ladder.
- Ability to perform repetitive motions involving the wrists, hands, and/or fingers for the duration of the shift.
- Ability to communicate with others to exchange information.
- Ability to move into different positions to accomplish tasks in various environments, including tight and confined spaces.
Nice To Haves
- Enthusiasm, positivity, and/or knowledge about Adams’ products and quality.
Responsibilities
- Accurately count, set up, and distribute tills.
- Process and reconcile cashier and department cash drawers using the office software system.
- Answer phone calls and transfer them to other departments when necessary.
- Prepare and process beginning- and end-of-day deposits.
- Assist customers and employees with purchases or returns at the window.
- Refill and maintain the office and its needed supplies.
- Learn and use the register POS system and the steps for processing returns.
- Become familiar with the store layout and the locations of items.
- When assigned, write checks, process and distribute petty cash, and sort incoming mail for all departments.
- Provide excellent customer service to customers and employees.
- Maintain a clean and organized office space.
- Work collaboratively and communicate with coworkers and managers.
Benefits
- Medical coverage for applicable roles.
- Dental coverage for applicable roles.
- Vision coverage for applicable roles.
- Voluntary benefits such as pet insurance.
- Paid time off.
- Holiday pay.
- Flexible pay schedules with DailyPay.
- Employee discount.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
