Customer Service Associate

Walgreens•Willoughby, OH

23h

About The Position

The Customer Service Associate delivers a distinctive, welcoming customer experience by assisting customers, resolving issues, and providing courteous and efficient checkout service. The role registers purchases, handles payments and returns, recommends products, and maintains store merchandise, displays, and records. It also supports inventory and stock rotation, store cleanliness, asset protection, and compliance with laws and company procedures. The associate may provide photo services, including digital passport photos and poster printing, and fulfill web pickup orders. The position requires completing assigned training and maintaining respectful relationships with coworkers. Applicants must be fluent in reading, writing, and speaking English, except in Puerto Rico, and willing to work a flexible schedule that includes evenings and weekends. Six months of retail experience and prior Walgreens experience are preferred.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

Greet and assist customers and patients with products and services, resolve issues, and answer questions.
Model customer-service best practices, including courtesy, eye contact, proactive assistance, and supporting customers until satisfied.
Provide courteous, friendly, fast, and efficient service.
Recommend products, trade-up options, and companion items.
Operate an assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Follow asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Assist with consumable-item stock rotation using first in, first out, and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete requested or assigned PPLs.