CUSTOMER SERVICE ASSOCIATE-JUNCTION CITY
About The Position
The Customer Service Associate (CSA) delivers customer service to donors, shoppers, and coworkers while supporting front-end operations, processing, and donation receiving. The role helps ensure merchandise flows efficiently and the store remains clean, safe, and welcoming. The CSA collaborates with the team to achieve production, sales, and service goals and contributes to Goodwill’s mission of providing vocational opportunities to individuals with barriers to employment. The position operates the cash register and point-of-sale system, processes and prices donated goods, replenishes merchandise, and maintains displays and store areas. The associate follows store policies and safety and loss-prevention procedures, communicates respectfully, and participates in team activities and training. Work takes place in a fast-paced retail environment, indoors or outdoors, and may involve weather, dust, odors, loud noise, public interactions, and potentially hazardous donated materials. Personal protective equipment is provided and required when handling or sorting raw donations.
Requirements
- Must be at least 16 years of age; must be at least 18 years old to operate safety-sensitive equipment.
- Sufficient proficiency in English to communicate effectively with customers, coworkers, and supervisors, including reading, comprehending, and responding to written and verbal instructions.
- Must become certified on equipment such as a forklift, pallet jack, or tilter as needed.
- Regularly lift 10–35 pounds and/or move up to 100 pounds with assistance.
- Stand and/or walk for extended periods, up to 8 hours per day.
- Frequently lift, carry, push, pull, bend, stoop, twist, crouch, and climb; use hands to feel objects, tools, or controls; and reach with hands and arms.
- Use vision for close and distance viewing, peripheral vision, depth perception, color perception, and adjustment of focus; ability to talk and/or hear is required.
- Must be available during operating hours, including weekends, evenings, and holidays.
- Follow safety protocols and use proper equipment and techniques; wear provided PPE when handling or sorting raw donations.
Nice To Haves
- Previous retail or customer service experience.
Responsibilities
- Greet, assist, and engage with customers and donors to provide outstanding customer service.
- Operate the cash register and point-of-sale system, accurately handle transactions, balance the cash drawer, and complete daily register reports as required.
- Receive, sort, and price donated goods according to company guidelines and quality standards.
- Restock merchandise, create displays, and maintain an organized and visually appealing sales floor in accordance with the Retail Concepts Manual.
- Keep the sales floor, fitting rooms, donation and production areas, and restrooms clean, safe, and efficient.
- Follow safety and loss-prevention procedures and report unsafe conditions, injuries, or suspicious activity to management.
- Maintain and demonstrate working knowledge of store policies, color sale, and the Goodwill mission.
- Collaborate with team members to meet production and sales goals.
- Participate in team meetings, training sessions, huddles, stretches, and store events.
- Communicate effectively and respectfully with team members, management, and customers, promoting a positive and inclusive workplace culture aligned with Goodwill’s values.
- Demonstrate professionalism, integrity, and a positive, team-oriented attitude.
- Report for scheduled work on time and ready to work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
