Customer Service Associate

Walgreens•Metairie, LA

2d•Onsite

About The Position

The Customer Service Associate models and delivers a distinctive customer experience by engaging customers, answering questions, resolving issues, and providing courteous, fair, friendly, and efficient checkout service. The role registers sales, handles cash and transactions, recommends products, and maintains store merchandise, displays, and records. It also supports asset protection, compliance with laws regarding regulated products, food handling and stock rotation, photo services, web pickup orders, and interior and exterior store upkeep. The associate follows company policies, maintains respectful relationships with coworkers, completes assigned tasks, and attends required training. The position requires fluency in reading, writing, and speaking English except in Puerto Rico, and willingness to work a flexible schedule including evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of experience in a retail environment preferred.
Prior work experience with Walgreens preferred.
Fluency in reading, writing, and speaking English preferred, except in Puerto Rico.

Responsibilities

Engage customers and patients by greeting them and offering assistance with products and services.
Resolve customer issues and answer questions to support a positive customer experience.
Model and share customer service best practices, including courteous interpersonal habits and proactive assistance.
Provide courteous, friendly, fast, and efficient service.
Recommend products, trade-up items, and companion items to customers.
Register purchases, collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Implement asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.