Part-Time (30 hours) Customer Service Associate - East Moriches Branch

Dime Careers•East Moriches, NY

21d•Onsite

About The Position

Dime Commercial Bank (Dime) is seeking a Part-Time (30 hours) Customer Service Associate (CSA) for its East Moriches Branch in Long Island. The CSA will be responsible for satisfying the needs of our customers by completing deposit and withdrawal transactions, responding to customer inquiries, and issuing money orders, cash advances and cashiers’ checks. The CSA will open, close, and provide service of all the bank's deposit and consumer loan products to Dime customers in the branch market area.

Requirements

High School Diploma or equivalent required.
Quality customer service required.

Nice To Haves

Minimum 2 years' retail banking experience preferred.
Cash-handling experience preferred.

Responsibilities

Provide account services to all Dime customers.
Expedite deposit and withdrawal transitions accurately.
Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
Process night deposits bags.
Provide in-depth knowledge of Dime products and services to provide appropriate solutions to customers’ financial needs.
Possess current knowledge of regulatory requirements.
Report under the Bank Secrecy Act (BSA), requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.
Respond to inbound Dime customer inquiries.
Support business development efforts of the branch manager through in-branch sales, phone and direct mailing campaigns.
Perform New Account and File Maintenance reviews to ensure the accuracy and integrity of data for SOX 404 purposes
Review, submit, process, and close consumer loan requests.
Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees) in lieu of absent managers.