Customer Service Associate

Walgreens•Burnsville, MN

19h

About The Position

The Customer Service Associate delivers a distinctive, positive customer experience by greeting and assisting customers, resolving issues, and providing courteous, fair, friendly, and efficient checkout service. The role registers sales, handles payments and transaction adjustments, and recommends products and related items. The associate supports store operations by maintaining merchandise, displays, inventory, and records; checking in and pricing merchandise; completing resets; rotating and restocking consumable products; and following asset protection procedures and laws governing regulated products. The role also provides photo-area services, fulfills web pickup orders, helps maintain the store’s interior and exterior, follows company policies, maintains respectful coworker relationships, and completes assigned training and other tasks.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model customer service best practices, including courtesy, eye contact, proactive assistance, identifying customer needs, and helping customers until satisfied.
Provide courteous, friendly, fast, and efficient service at checkout.
Recommend items for sale, trade-up items, and companion products.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement asset protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, such as alcohol and tobacco.
Construct and maintain promotional, seasonal, sale, and other displays; complete resets and revisions as directed.
Separate food items and place products according to company policies and procedures.
Rotate consumable products using first in, first out, and restock outs.
Use store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete assigned training, requested PPLs, special assignments, and other tasks.