Customer Service Associate

Walgreens•Battle Creek, MI

About The Position

The Customer Service Associate provides a distinctive, welcoming customer experience and efficient checkout service. The role greets customers, offers assistance with products and services, resolves issues, answers questions, and recommends items, trade-ups, and companion products. It operates a cash register and handles purchases, cash, change, voids, returns, rain checks, refunds, and exchanges. The associate supports store operations by maintaining merchandise, displays, inventory records, and clean, orderly store conditions. Duties include checking in and pricing merchandise, completing resets and revisions, rotating consumable stock using first-in, first-out practices, and following product-placement and food-separation procedures. The role follows asset-protection procedures and applicable state and local requirements for regulated products. The associate also provides photo-area services, including digital passport photos and print services, and handles web pickup orders. The position requires familiarity with store systems and equipment, compliance with company policies, respectful relationships with coworkers, and completion of assigned training and other tasks.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Demonstrate customer-service best practices, including courteous interpersonal habits and proactive assistance through resolution.
Provide courteous, friendly, fast, and efficient service at checkout and throughout the store.
Recommend merchandise, trade-up items, and companion products.
Operate an assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow company asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products such as alcoholic beverages and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to company policies and procedures.
Rotate consumable stock using first-in, first-out practices and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders, including picking items and delivering orders to customers when they arrive.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend training and complete PPLs requested by the manager or assigned by corporate.
Complete special assignments and other tasks as assigned.