Customer Service Associate

Royal Farms•Port Royal, VA

About The Position

The Customer Service Associate supports the store leadership team by carrying out store-level tasks that promote efficient, safe, and customer-focused operations. The role includes customer service, point-of-sale transactions, food and beverage preparation, housekeeping, merchandising, and general store upkeep. The associate helps deliver an exceptional customer experience through friendly, efficient, and professional interactions, building brand loyalty and upholding Royal Farms standards.

Requirements

Must be at least 16 years old.
Strong communication and customer service skills.
Ability to work independently and as part of a team.
Ability to multitask effectively in a fast-paced environment.
Ability to learn and follow Royal Farms safety processes and procedures.
Ability to stand, walk, bend, reach, and lift up to 50 pounds throughout the shift.
Ability to perform repetitive physical tasks such as squatting, stooping, and crouching.
Comfort working around hot equipment and cleaning products.
Punctuality and ability to adhere to assigned schedules.
Must wear slip-resistant shoes while on duty.
Flexible availability for various shifts, including weekends, holidays, and overtime, as required by business needs.

Nice To Haves

Prior experience in food service and/or customer service.

Responsibilities

Greet and acknowledge customers, provide friendly and attentive service, anticipate their needs, demonstrate product knowledge, and assist with merchandise inquiries and product selection.
Communicate customer requests, vendor issues, and product damages to store leadership.
Operate the register; scan and bag items; accept various payment methods; activate fuel and gift cards; and balance the drawer at the end of the shift.
Follow ID verification laws for age-restricted products, assist customers with assisted checkout, monitor transactions for accuracy and theft prevention, and help with purchases requiring employee assistance.
Handle customer fuel transactions, monitor fuel court activity, and stop pumps when necessary.
Prepare made-to-order food and beverages according to recipes or customer specifications, maintaining accuracy, quality, and speed.
Execute foodservice and beverage programs consistently, including proper portioning, presentation, and product availability.
Follow food safety and sanitation standards for handling, storing, and cleaning.
Restock products and supplies; check expiration codes; face and inspect items; and remove expired products according to company procedures.
Perform routine cleaning and side work, including sweeping, mopping, and trash removal, and maintain a clean, organized, and safe work area.
Immediately report unsafe conditions to store leadership.
Follow Royal Farms safety, security, and operational procedures, and uphold the company's mission, core values, and brand standards.
Perform other projects and duties as assigned.