Customer Service Associate - Temporary
About The Position
Models and delivers a distinctive customer experience while providing courteous, fair, friendly, and efficient checkout service. The associate greets customers and patients, offers assistance with products and services, resolves issues, answers questions, and shares customer-service best practices with team members. Responsibilities include operating a cash register; processing purchases, cash, returns, refunds, exchanges, and related transactions; recommending products; maintaining clean and well-merchandised counters and shelves; taking inventory; checking in and pricing merchandise; and supporting asset protection and compliance with laws governing regulated products. The associate constructs and maintains displays, completes resets, supports food separation and product placement, rotates stock using first-in, first-out practices, and restocks items. The role also includes using store systems and equipment, providing photo-area services such as digital passport photos and poster printing, handling web pickup orders, maintaining the store's interior and exterior appearance, following company policies, maintaining respectful coworker relationships, completing assignments, and attending assigned training and PPLs.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment preferred.
- Prior work experience with Walgreens preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members.
- Provide courteous, friendly, fast, and efficient service.
- Recommend products, trade-up items, and companion items.
- Operate an assigned cash register and process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement in accordance with policies and procedures.
- Assist with consumable-item stock rotation using first-in, first-out practices and restock outs.
- Use store systems and store equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
- Monitor, fill, and deliver web pickup orders to customers arriving at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
- Follow company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
