Customer Service Associate M-F 9:30am-6pm

UPS Supply Chain Solutions

1d•$18 - $22

About The Position

Together, Marken is UPS Healthcare Precision Logistics, serving as the clinical and advanced therapy part of UPS Healthcare. The Customer Service Associate supports shipment coordination and customer service across Marken’s global and domestic network. The role monitors shipments, communicates with customers and patients, processes bookings and shipping documents, and coordinates with internal departments, Marken offices, and Local Service Providers to meet customer requirements and turnaround times. The schedule is Monday through Friday, 9:30 a.m. to 6 p.m.

Requirements

At least 2 years of customer service experience.
Intermediate-level experience with Microsoft Office Suite, including Excel, Word, and Outlook.
Thorough understanding of aviation and airline networks.
Excellent communication skills and ability to influence others.
Ability to work independently and collaborate with others.
Attention to detail.
Must be a U.S. citizen or national, a lawful permanent resident, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

Experience in the pharmaceutical industry, clinical trials, logistics, or aviation transport is preferred.

Responsibilities

Monitor shipments throughout the day to help ensure collection and delivery within agreed time frames.
Work with internal and external customers to develop excellent working relationships.
Work with patients to confirm collection requirements and keep them informed throughout the process.
Book and process requests in Marken’s internal database, generating and verifying shipping documentation where applicable.
Liaise with relevant departments across the Global and Domestic Marken network to meet customer requirements.
Coordinate with Marken offices and Local Service Providers to facilitate efficient logistics transfers and meet desired turnaround times.
Update clinical trial sites in Marken’s internal database when necessary.
Respond to requests from external customers and internal offices or agents.
Prepare, verify, and distribute country-specific project documentation.
File and archive documents as required.
Attend and participate in customer meetings when required.