Customer Service Associate - Temporary
About The Position
The Customer Service Associate delivers a distinctive and helpful customer experience by greeting customers, answering questions, resolving issues, and providing courteous, friendly, and efficient checkout service. The associate operates an assigned cash register and handles purchases, payments, returns, refunds, exchanges, voids, and rain checks. The role also supports store operations by maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; taking inventory and maintaining records; constructing displays; completing resets; rotating and replenishing stock; and following product-placement and food-separation procedures. The associate follows asset-protection procedures and complies with laws governing regulated products. Additional duties include helping customers in the photo area with digital passport photos, poster printing, and photo-product promotions; fulfilling and delivering web pickup orders; maintaining the store’s interior and exterior; and completing special assignments. The associate attends training and completes assigned learning activities, complies with company policies, and maintains respectful relationships with coworkers. Flexible scheduling, including evenings and weekends, is required.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Engage customers and patients by greeting them, offering assistance, answering questions, and resolving issues.
- Provide courteous, friendly, fast, and efficient checkout service.
- Recommend products, trade-up items, and companion items to customers.
- Register purchases and handle cash, change, voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products, such as alcohol and tobacco.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Separate food items and place products according to company policies and procedures.
- Rotate consumable stock using the first-in, first-out method and restock outs.
- Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotion of photo products.
- Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Attend training and complete requested or assigned PPLs.
- Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
- Model and share customer-service best practices with team members.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
