Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience, registers sales on an assigned cash register, and provides courteous, fair, friendly, and efficient checkout service. The role assists customers and patients, resolves issues, answers questions, and demonstrates customer service best practices to team members. The associate handles checkout transactions, recommends products, supports merchandise stocking and displays, maintains store cleanliness, and follows asset protection procedures and applicable laws for regulated products. Additional duties include food-item handling and stock rotation, photo-area services, web order pickup, training, and completing assignments as directed.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer service best practices, including courteous and proactive interactions.
- Provide courteous, friendly, fast, and efficient customer service and recommend items, trade-up products, or companion items.
- Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement company asset protection procedures to identify and minimize profit loss.
- Follow state and local laws regarding regulated products such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Separate food items and place products according to policies and procedures; assist with stock rotation using first in, first out and restock outs.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Attend training and complete PPLs requested by a manager or assigned by corporate.
- Complete special assignments and other tasks as assigned.
Benefits
- Benefits information is available at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
