Customer Service Associate

Walgreens•Bellflower, CA

14h

About The Position

The Customer Service Associate delivers a distinctive, positive customer experience while operating a cash register and providing courteous, fair, friendly, and efficient checkout service. The role supports customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. Associates model customer-service best practices and Walgreens service traits, including proactive assistance, identifying customer needs, and helping customers until they are satisfied. The position also supports store operations through sales recommendations, transaction processing, merchandise pricing and stocking, inventory and record maintenance, display construction, resets, food separation and placement, stock rotation, asset protection, and compliance with laws governing regulated products. Additional duties include providing photo-area services, fulfilling web pickup orders, maintaining the store's interior and exterior, completing assigned tasks, and attending required training. The role requires English fluency except in Puerto Rico and a willingness to work a flexible schedule, including evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
English fluency is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model customer-service best practices and Walgreens service traits for team members.
Provide courteous, friendly, fast, and efficient service; recommend sale items, trade-up items, and companion products.
Operate the assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed by the store manager or shift leader.
Implement asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcohol and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotional photo-product suggestions.
Monitor Picture Care Plus web pickup orders, pick items, and deliver orders to customers arriving at the store.
Help maintain clean, neat, orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.