Customer Service Associate - Temporary

Walgreens•Wellington, FL

1d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, answers questions, and models customer-service best practices with teammates. The associate operates a cash register and handles purchases, payments, change, voids, returns, rain checks, refunds, and exchanges. Additional store duties include merchandising and pricing products, maintaining counters and shelves, taking inventory, protecting company assets, complying with laws for regulated products, building displays, completing resets, rotating and stocking consumable products, and keeping the store clean and orderly. The associate may also provide photo-area services, fulfill web pickup orders, and complete other assignments as directed. The position requires attendance at training and completion of assigned learning modules. Applicants must be fluent in reading, writing, and speaking English, except in Puerto Rico, and willing to work a flexible schedule that includes evenings and weekends. Six months of retail experience and prior Walgreens work experience are preferred. This is a temporary role. Compensation depends on factors including geography, skills, education, and experience; the role remains open until filled. Benefits information is available at jobs.walgreens.com/benefits.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
Model and share customer-service best practices with team members.
Provide courteous, friendly, fast, and efficient service, and recommend products, trade-up items, and companion items.
Register customer purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Implement asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, such as alcohol and tobacco.
Construct and maintain displays, including promotional, seasonal, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policy, rotate consumable stock using first in, first out, and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, use of the creative machine, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain a clean, neat, and orderly store interior and exterior.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.