Customer Service Associate

Walgreens•Williamstown, MA

1d•$15 - $19

About The Position

The Customer Service Associate provides a distinctive and positive customer experience through courteous, friendly, and efficient service. The role operates an assigned cash register, assists customers and patients with products and services, resolves issues, and answers questions. Responsibilities include recommending products, processing sales and transactions, maintaining merchandise displays and store cleanliness, checking in and pricing merchandise, supporting inventory and stock rotation, and following asset protection procedures and laws for regulated products. The associate also supports photo services and web pickup orders, helps maintain the store’s interior and exterior, follows company policies, and completes assigned training and other tasks.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer service best practices, including courteous interpersonal habits and proactive assistance.
Provide courteous, friendly, fast, and efficient service.
Recommend items for sale, including trade-up and companion items.
Operate an assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement company asset protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures.
Assist with consumable stock rotation using the first-in, first-out method and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain a clean, neat, orderly store and its appearance, inside and outside.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.