Customer Service Associate

Walgreens•Pikesville, MD

About The Position

The Customer Service Associate provides a distinctive and delightful customer experience by greeting customers, offering assistance with products and services, resolving issues, and providing courteous, fair, friendly, and efficient checkout service. The role registers sales, handles customer payments and transactions, and recommends products, trade-up items, and companion items. The associate supports store operations by maintaining clean, well-merchandised counters and shelves; checking in, pricing, stocking, and rotating merchandise; building and maintaining displays; completing resets; and following asset-protection procedures. The role also supports compliance with laws for regulated products and store policies for food separation and product placement. Additional duties include providing photo-area services, managing web pickup orders, helping maintain the store’s interior and exterior, attending assigned training, and completing other tasks as assigned. The position requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that may include evenings and weekends. Six months of retail experience and prior Walgreens experience are preferred. Qualified applicants with arrest and conviction records will be considered. The role is open until filled. Compensation depends on factors including geography, skills, education, and experience. Benefits information is available at jobs.walgreens.com/benefits.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer-service best practices, including courtesy, eye contact, proactively offering help, identifying customer needs, and assisting until customers are satisfied.
Provide courteous, friendly, fast, and efficient service at checkout.
Recommend items for sale, including trade-up and companion items.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed by the store manager or shift leader.
Implement asset-protection procedures to identify and minimize profit loss.
Follow state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with separating food items and placing products according to policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders in Picture Care Plus and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend training and complete PPLs requested by the manager or assigned by corporate.
Complete special assignments and other tasks as assigned.