Customer Service Associate - Temporary

Walgreens•West Hartford, CT

About The Position

The Customer Service Associate delivers a distinctive, helpful customer experience and provides courteous, friendly, fast, and efficient checkout service. The role registers sales, assists customers with products and services, resolves issues, and models Walgreens customer-service practices. It also supports store operations, including merchandising, inventory, asset protection, regulated-product compliance, display maintenance, food-item separation and rotation, and store cleanliness. Additional duties include providing photo-area services, fulfilling web pickup orders, attending assigned training, and completing other tasks as directed. This is a temporary role.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices, including courtesy, eye contact, proactive assistance, identifying customer needs, and helping customers until satisfied.
Provide fast, courteous, and efficient service; recommend products, trade-up items, and companion items.
Operate the assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Follow asset-protection procedures to identify and minimize profit loss, and comply with laws concerning regulated products such as alcohol and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to company policies and procedures.
Rotate consumable stock using first-in, first-out procedures and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders, including selecting items and delivering orders to customers when they arrive at the store.
Maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend requested training and complete assigned PPLs.
Complete special assignments and other tasks as assigned.