Customer Service Associate

Walgreens•East Brunswick, NJ

About The Position

Models and delivers a distinctive, delightful customer experience. Registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. Engages customers and patients by greeting them and offering assistance with products and services, resolves customer issues, and answers questions. Shares customer-service best practices with team members, including interpersonal habits and Walgreens service traits. Provides fast, courteous service; recommends merchandise and companion items; processes purchases, cash, change, voids, returns, rain checks, refunds, and exchanges. Keeps counters and shelves clean and well merchandised, takes inventory, maintains records, checks in and prices merchandise, and constructs and maintains promotional and other displays. Completes resets and revisions, follows product-placement and food-separation procedures, rotates consumable stock using first in, first out, and restocks outs. Implements asset-protection procedures and complies with laws concerning regulated products. Uses store systems and equipment and provides service in the photo area, including digital passport photos, poster printing, creative-machine services, and promotional photo-product recommendations. Monitors and fills web pickup orders and delivers them to customers at the store. Helps maintain a clean, neat, and orderly store inside and out. Follows company policies and procedures, maintains respectful coworker relationships, and completes special assignments and other assigned tasks. Attends training and completes requested or assigned PPLs.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Deliver courteous, friendly, fast, and efficient checkout service and model customer-service best practices.
Recommend items for sale, trade-up items, and companion products.
Register purchases; collect cash and distribute change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Implement asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcohol and tobacco.
Construct and maintain displays, complete resets and revisions, and place products according to policies and procedures.
Assist with food separation and rotate consumable stock using the first-in, first-out method; restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product recommendations.
Monitor, pick, and deliver web pickup orders to customers as they arrive at the store.
Help maintain a clean, neat, and orderly interior and exterior store condition.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other assigned tasks.
Attend training and complete PPLs requested by the manager or assigned by corporate.