Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience, registers sales, and provides courteous, fair, friendly, and efficient checkout service. The role assists customers and patients, resolves issues, answers questions, recommends products, and shares customer-service best practices with team members. Operational duties include handling purchases and payment transactions; maintaining and merchandising counters and shelves; checking in and pricing merchandise; following asset-protection procedures and laws concerning regulated products; building displays and completing resets; supporting food separation, stock rotation, and restocking; and maintaining a clean, orderly store. The associate also provides photo-area services, including digital passport photos and print services, and handles web pickup orders. The position requires working knowledge of store systems and equipment, compliance with company policies, respectful relationships with coworkers, and completion of assigned training and other tasks.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment preferred.
- Prior work experience with Walgreens preferred.
- Fluency in reading, writing, and speaking English preferred, except in Puerto Rico.
Responsibilities
- Model and deliver a distinctive, delightful customer experience.
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Demonstrate and share customer-service best practices with team members.
- Provide courteous, friendly, fast, and efficient checkout service.
- Recommend items for sale, trade-up items, and companion items.
- Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
- Check in and price merchandise as required or directed.
- Implement company asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws concerning regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures.
- Assist with consumable-item stock rotation using first-in, first-out methods and restock outs.
- Use store systems and store equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
- Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
