Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience while operating an assigned cash register and providing courteous, fair, friendly, and efficient checkout service. The role involves greeting and assisting customers, resolving issues, answering questions, and demonstrating customer-service best practices to team members. Operational duties include processing purchases and other transactions; recommending products; maintaining merchandise, displays, inventory, and store cleanliness; following asset-protection procedures and applicable laws for regulated products; and supporting stock rotation and product placement. The associate also provides photo-area services, fulfills web pickup orders, and uses store systems and equipment. The position includes attending assigned training and completing requested learning activities.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet and assist customers and patients with products and services; resolve customer issues and answer questions.
- Model and share customer-service best practices with team members, including courteous and proactive service.
- Provide fast, friendly, and efficient customer service and recommend products, upgrades, and companion items.
- Operate an assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as directed.
- Follow company asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with food separation, product placement, stock rotation using first-in, first-out, and restocking outs.
- Provide customer service in the photo area, including digital passport photos, poster printing, creative-machine services, and promotional photo-product recommendations.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
