Customer Service Associate

Walgreens•South Burlington, VT

1d•$17 - $21

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and operates an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. It also models customer-service practices such as greeting customers, making eye contact, offering proactive help, identifying needs, and serving customers until they are satisfied. Operational duties include recommending products and related items; processing purchases, cash, change, voids, returns, rain checks, refunds, and exchanges; maintaining clean, well-merchandised counters and shelves; taking inventory and maintaining records; checking in and pricing merchandise; and supporting asset protection and compliance with laws concerning regulated products. The associate builds and maintains displays, completes resets, follows food separation and placement procedures, rotates consumable stock using first-in, first-out practices, and restocks items. The role also uses store systems and equipment, provides photo-area services, fulfills web pickup orders, helps maintain the store’s interior and exterior, follows company policies, maintains respectful coworker relationships, and completes assigned tasks. The associate attends training and completes assigned PPLs. The position requires fluency in reading, writing, and speaking English except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends. Six months of retail experience and prior Walgreens work experience are preferred. Compensation depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekend hours, is listed as preferred.

Responsibilities

Deliver a distinctive and delightful customer experience, including greeting customers and patients, offering assistance, resolving issues, and answering questions.
Model and share customer-service best practices with team members.
Provide courteous, friendly, fast, and efficient service at checkout.
Recommend products for sale, including trade-up and companion items.
Register customer purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate and place food items according to policy; rotate consumable stock using first-in, first-out practices and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain a clean, neat, and orderly interior and exterior store condition.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager or assigned by corporate.