CUSTOMER SERVICE ASSOCIATE-SENECA

Goodwill Industries of Lane & South Coast Counties & Alaska•Eugene, OR

9d•$16 - $16•Onsite

About The Position

The Customer Service Associate (CSA) supports front-end operations, processing, and donation receiving while delivering excellent service to donors, shoppers, and coworkers. The role helps ensure merchandise flows efficiently and the store remains clean, safe, and welcoming. The CSA works with the team to meet production, sales, and service goals and contributes to Goodwill’s mission of providing vocational opportunities to individuals with barriers to employment. The position requires sufficient English proficiency to communicate with customers, coworkers, and supervisors, including reading, understanding, and responding to written and verbal instructions. The employee must be at least 16 years old; employees must be at least 18 to operate safety-sensitive equipment. No minimum education is required. Previous retail or customer service experience is a plus. Certification on equipment such as a forklift, pallet jack, or tilter is required as needed. Work takes place indoors or outdoors in a fast-paced retail environment, with possible exposure to weather, dust, odors, public interactions, potentially hazardous materials, and loud noise. The role involves extended standing or walking, frequent physical activity, and regular lifting. Personal protective equipment is provided and must be worn when handling or sorting raw donations. The employee must be available during store operating hours, including weekends, evenings, and holidays. The stated pay range is $16.00 per hour.

Requirements

Must be at least 16 years old; must be at least 18 years old to operate safety-sensitive equipment.
Sufficient English proficiency to communicate effectively with customers, coworkers, and supervisors, and to read, comprehend, and respond to written and verbal instructions.
Must become certified on equipment such as a forklift, pallet jack, or tilter as needed.
Regularly lift 10–35 pounds and/or move up to 100 pounds with assistance.
Stand and/or walk for extended periods, up to 8 hours per day.
Frequently lift, carry, push, pull, bend, stoop, twist, crouch, and climb.
Use vision for close and distance viewing, peripheral vision, depth perception, color vision, and focus adjustment.
Use hands to feel objects, tools, or controls; reach with hands and arms; talk and/or hear.
Meet attendance, punctuality, and performance expectations and be available during operating hours, including weekends, evenings, and holidays.

Nice To Haves

Previous retail or customer service experience.

Responsibilities

Greet, assist, and engage customers and donors, providing outstanding customer service.
Operate the cash register and point-of-sale system, handle transactions accurately, balance the cash drawer, and complete daily register reports as required.
Receive, sort, and price donated goods according to company guidelines and quality standards.
Restock merchandise, create displays, and maintain an organized, visually appealing sales floor in accordance with the Retail Concepts Manual.
Keep the sales floor, fitting rooms, donation and production areas, and restrooms clean, safe, and efficient.
Follow safety and loss-prevention procedures and report unsafe conditions, injuries, or suspicious activity to management.
Maintain and demonstrate working knowledge of store policies, color sale, and the Goodwill mission.
Collaborate with team members to meet production and sales goals.
Participate in team meetings, training sessions, huddles, stretches, and store events.
Communicate effectively and respectfully with team members, management, and customers, supporting a positive and inclusive workplace culture aligned with Goodwill’s values.
Demonstrate professionalism, integrity, and a positive, team-oriented attitude.
Arrive for regularly scheduled work on time and ready to work.
Obtain certification on equipment such as forklifts, pallet jacks, or tilters as needed.
Wear provided personal protective equipment when handling or sorting raw donations.