Customer Service Associate

Walgreens•Willoughby, OH

2d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales on an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. It models and shares customer-service best practices with team members, including interpersonal habits and Walgreens service traits. Operational duties include serving customers efficiently; recommending products and companion items; processing sales, cash, change, voids, returns, refunds, exchanges, and rain checks; maintaining clean, well-merchandised counters and shelves; taking inventory and maintaining records; checking in and pricing merchandise; and following asset-protection procedures and laws for regulated products. The associate constructs and maintains displays, completes resets and revisions, follows food-separation and product-placement procedures, rotates stock using FIFO, and restocks items. The position also involves using store systems and equipment, serving customers in the photo area, handling web pickup orders, helping maintain the store's interior and exterior, complying with company policies, maintaining respectful coworker relationships, and completing assigned tasks. The associate attends training and completes assigned PPLs.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Prefer six months of experience in a retail environment.
Prefer prior work experience with Walgreens.
Prefer fluency in reading, writing, and speaking English, except in Puerto Rico.
Requires willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

Deliver a distinctive, delightful customer experience and provide courteous, fair, friendly, and efficient checkout service.
Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices with team members.
Recommend products for sale, including trade-up and companion items.
Operate an assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Follow food-separation and product-placement procedures; rotate consumable stock using FIFO and restock outs.
Use store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, creative-machine services, and suggestive selling of promotional photo products.
Monitor, pick, and deliver web pickup orders to customers arriving at the store.
Help maintain a clean, neat, orderly store interior and exterior.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.