Customer Service Associate

Walgreens•Russellville, AR

1d•$15 - $19

About The Position

The Customer Service Associate delivers a distinctive, positive customer experience and operates an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role includes assisting customers and patients, resolving issues, answering questions, recommending products, and modeling customer-service best practices. Operational duties include processing purchases, payments, returns, refunds, exchanges, and related transactions; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; taking inventory and maintaining records; and supporting asset protection and compliance with laws governing regulated products. The associate also builds and maintains displays, completes resets, helps with food separation and product placement, rotates and restocks consumable products, and maintains the store’s interior and exterior condition. The position also involves customer service in the photo area, including digital passport photos and photo-product suggestions, and handling web pickup orders through Picture Care Plus. The associate must maintain working knowledge of store systems and equipment, follow company policies, maintain respectful coworker relationships, complete assigned tasks, and attend requested training and PPLs.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Prefer six months of experience in a retail environment.
Prefer prior work experience with Walgreens.
Prefer fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
Provide courteous, friendly, fast, and efficient service.
Recommend products, trade-up items, and companion items.
Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow company asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures.
Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor Picture Care Plus orders, pick items, and deliver web pickup orders to customers arriving at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.