Customer Service Associate

Walgreens•New Brunswick, NJ

1d•Onsite

About The Position

The Customer Service Associate delivers a distinctive, friendly, and efficient customer experience. The role includes greeting and assisting customers and patients, answering questions, resolving issues, recommending products, and processing sales and other transactions. Associates also support store operations by merchandising and stocking products, maintaining displays and store cleanliness, following asset-protection and regulated-product procedures, and assisting in the photo area and with web pickup orders. The position requires completing assigned training and maintaining respectful relationships with coworkers.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, answer questions, and resolve issues.
Model customer-service best practices, including courteous interpersonal habits and proactively identifying and addressing customer needs.
Provide friendly, fast, and efficient service and recommend products, trade-up items, and companion items.
Operate an assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed by the store manager or shift leader.
Follow asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to company policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment; provide photo-area services, including digital passport photos, poster printing, creative-machine services, and promotional photo-product recommendations.
Monitor Picture Care Plus web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.