Customer Service Associate - Temporary

Walgreens•Fernley, NV

About The Position

The Customer Service Associate delivers a distinctive customer experience by greeting customers, assisting with products and services, resolving issues, and providing courteous, efficient checkout service. The role includes registering purchases, handling payments, returns, exchanges, refunds, voids, and rain checks, and recommending products and related items. The associate supports store operations by maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; keeping inventory and records; building displays; completing resets; rotating and replenishing consumable products; and following asset protection procedures and applicable laws for regulated products. The role also includes photo-area services, digital passport photos and print products, processing and delivering web pickup orders, and helping maintain the store’s interior and exterior. Associates follow company policies, maintain respectful coworker relationships, complete assigned tasks, and attend requested training. The position is temporary and requires a flexible schedule, including evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Provide courteous, friendly, fast, and efficient checkout service.
Recommend products, trade-up items, and companion items.
Register purchases and process cash, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Follow company asset protection procedures and comply with state and local laws for regulated products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock out-of-stock items.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders, including selecting items and delivering orders to customers at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete requested or assigned PPLs.