Customer Service Associate

Walgreens•Fountain Valley, CA

1d•Onsite

About The Position

The Customer Service Associate delivers a distinctive, delightful customer experience by greeting customers and patients, offering assistance with products and services, resolving issues, and providing courteous, friendly, fast, and efficient checkout service. The role registers sales, handles payments and transactions, recommends products, and models customer-service best practices and Walgreens service traits. The associate supports store operations by merchandising and pricing products, maintaining inventory and records, constructing displays, completing resets, rotating and restocking consumable items, and following food-placement and separation procedures. The role also follows asset-protection procedures and complies with state and local laws regarding regulated products. Additional responsibilities include photo-area services, web pickup orders, store maintenance, required training, and other assigned tasks. The position requires English fluency except in Puerto Rico and a willingness to work a flexible schedule, including evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Prefer six months of experience in a retail environment.
Prior work experience with Walgreens is preferred.
English fluency is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Provide courteous, friendly, fast, and efficient checkout service and model customer-service best practices.
Recommend products, trade-up items, and companion items.
Register purchases, collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures.
Rotate consumable items using first in, first out procedures and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
Help maintain a clean, neat, and orderly interior and exterior store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.